Refund policy

Tee Shirt Policy

Are the shirts made to order?

Yes. Each shirt is made especially for you after your order is placed. Producing items to order helps us avoid unnecessary inventory and waste.

Do you accept returns or exchanges?

Because every shirt is made to order, all purchases are final sale. We do not accept returns or exchanges for incorrect sizing, color preferences, or changes of mind.

Please review the product description and size chart carefully before placing your order.

What if my shirt arrives damaged or incorrect?

We stand behind the quality of every Jane & Claire Co. order.

If your shirt arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos showing the issue.

Once the problem is verified by our printing company, no refund will be provided, however, we will provide a replacement at no additional cost to you. We will notify you via email when the replacement is verified and approved. 

 

Digital Product Policy

Due to the instant access nature of digital downloads, all sales of digital products (such as e-books, template, printables) are final and non-refundable. Thank you for understanding!